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FAQ

What are your store hours?


Normal Hours:


Monday - Friday 9 - 5

Wednesdays 9 - 7

Saturday 10 - 4

Sundays - closed


Summer Hours - July 5th thru Labor Day Weekend:


Monday - Friday 9 - 5

Wednesdays 9 - 6

Saturday 10 - 2

Sundays - closed

Winter Hours - December 26th thru February 28th/29th:

Monday - Friday 9 - 5
Wednesdays 9 - 6
Saturday 10 - 2
Sundays - closed


We are closed Thanksgiving, Christmas, New Year's, Memorial and Labor Day, and July 4th.

We are open 9-1 on Christmas Eve and New Year's Eve, if they do not fall on a Sunday.


Tell me about your Star Points Reward Program:


We want you to be rewarded for shopping at The Flag & Sign Place! Every purchase from our website will add to your Star Points account. These points can be used whenever you choose, for discounts on future purchases.

If items come in several sizes, the product page will list the number of points for the smallest size. Exact points for the size you select will be listed in the shopping cart.

Each time you shop, you will be offered the option of using your accumulated Star Points as a discount on your purchase, or to save your points up for a future purchase! It's that easy.


Can you send me a catalog?


We carry items from many of the nations best flag, banner and flagpole manufacturers, so one catalog could never cover it all! The best way to see most of what we carry is here on the website, or by requesting that we email or snail mail you specific information. Please call with any questions, and we will be happy to provide additional information for your specific area of interest.


We do have a general catalog for standard flags and poles, such as US, nations, states, historic, military that we would be happy to include with your order at no charge. Just request a catalog in the comments section of your order when checking out.


We also specialize in custom flags and signs. See our custom and sign pages in the gray bar on the left side of our site for more information Call or email and we will be happy to provide a price quote.


What size flag do I order for my upright, groundset flagpole?


Generally, your flag will display best if the length of the long side of your flag is about 1/4 to 1/3 the height of your flagpole.


However, the diameter and wall thickness of your flagpole should also be considered, especially when flying a flag in high wind situations, or if using an over-sized flag. Our one-piece residential and our commercial poles are designed to withstand sustained winds from 60-120 mph or more with a flag flying, depending on the model. But, it is always best to take your flag down when a storm is predicted, to extend the life of your flag and to prevent unnecessary stress on your flagpole.



Flagpole Height

Recommended Flag Size

 (under normal weather conditions)

Larger flag size

 (be sure of pole strength rating)

20 ft

3 x 5 ft

4 x 6 ft

25 ft

4 x 6 ft

5 x 8 ft

30 ft

5 x 8 ft

6 x 10 ft

35 ft

5 x 8 ft - 6 x 10 ft

8 x 12 ft

40 ft

6 x 10 ft

8 x 12 ft

45 ft

8 x 12 ft

10 x 15 ft

50 ft

8 x 12 ft - 10 x 15 ft

12 x 18 ft

60 ft

10 x 15 ft

12 x 18 ft

70 ft

12 x 18 ft

15 x 25 ft

80 ft

12 x 18 ft

15 x 25 ft

90 ft

15 x 25 ft

20 x 30 ft or 20 x 38 ft

100 ft

15 x 25 ft

20 x 30 ft or 20 x 38 ft

110 -150 ft

30 x 50 ft or 30 x 60 ft

(check pole strength rating)

Call for assistance

 


What size pole and bracket set is best for my flag?


We carry 5 ft or 6 ft poles in wood, fiberglass, aluminum, as well as our most popular spinning pole, which is available in two colors and two sizes. Most of the poles & brackets we carry are the more popular 1 inch diameter. We do carry 3/4 inch poles should your existing bracket be 3/4 inch, or if it is your preference to use 3/4 inch.


The charts below should help you decide what size pole and which type of bracket is best for you:



US, nations, states,

military, historic & other horizontal flags

Use angled, adjustable,

ultimate or 2-position bracket

2 x 3 ft

5 ft pole

2 1/2 x 4 ft

5 ft pole

3 x 5 ft

6 ft pole



Decorative

& other vertical flags

Use adjustable, ultimate

or 2- position bracket

12 x 18 inch

13 x 18 inch

and similar

Select any style garden post

28 x 40 inch

28 x 42 inch

27 x 37 inch

and similar

5 ft pole

3 x 4 1/2 ft

3 x 5 ft

6 ft pole



Which flag fabric should I choose for my United States and other traditional flags?


Nylon - 200 denier duPont nylon, our most popular flag fabric.  Durable and sun resistant, flies easily in a light breeze, dries quickly.  Most military, historic, state and national flags are available in nylon.


Polyester - Heavy duty and long lasting.  Best suited for high wind locations, does not fly well in light breezes. Deep colors, with an appearance similar to cotton, but with superior durability.   Available in 50 star US flags.  We are adding polyester states and military to our site soon, meanwhile, call or email for info.


Cotton -  Traditional character and authenticity.  Deep colors and rich to the touch, but not as durable as modern flag fabrics.  Perfect for holiday and special occasion display, historic flags, photography and ceremonial uses.


What fabrics are your decorative flags made of?


Poly-cotton appliquéd - The durability of polyester, blended with the tradition and richness of cotton.  Our appliquéd decorative flags are handcrafted in New England and feature original artwork in a large variety of folk and traditional themes. Designs are visible front and back.  Lettering if used, is visible one side only.


Dyed or printed polyester -  Featuring original artwork from numerous well known artists, our printed decorative flags are made with several different processes, such as dye sublimation or digital printing, for bright crisp colors and durability.


What sizes of decorative flags do you carry?


Decorative flags come in 3 basic sizes, which we call garden, medium and large:


Garden Size -  approx. 12 x 18 inch.  Available in our polyester printed styles as well as poly-cotton appliquéd.


Medium Size  -  approx 28 x 40 inches, the perfect size for many homes, porches, and areas with limited space. All of our printed decorative flags and many of our poly-cotton appliquéd flag designs are available in medium size.


Large Size  -  approx 3 x 4 1/ 2 ft, well suited for medium to large homes or more spacious areas for a beautiful display any time of the year.  Available in poly-cotton appliquéd style only.


What does sleeved or grommetted mean? 


Grommets have been the traditional finish for flags for many years. Grommetted flags features a canvas band sewn onto one edge, with two or more brass grommets inserted.  Fasten to your pole and bracket set with flag fasteners or tie wraps, or to your upright pole with flagsnaps.  Our largest size US and other traditional flags feature canvas headings reinforced with roped thimbles at either corner, and grommets every few feet along the heading for additional strength and support.


Sleeved is a newer, modern finish.  Starting with decorative flags and now available on US and other flags, it features a folded over or added on sleeve sewn on one side of the flag through which you slide your pole, much like you would put a curtain on the curtain rod.  Inside the sleeve is a tab of fabric or leather, with a button-hole or slit.  Just button your flag onto the hook or fastener of your pole, mount it in your bracket and your flag is flying beautifully in a jiffy!   Our garden flags feature a smaller, more fitted sleeve, which slides onto our garden posts with no fasteners needed.


Where are your flags made?


Our United States flags have always been and will always be Made in the USA of top-quality American made fabrics.


Almost all of our other flags - nations, states, military, historic, novelty - as well as most of our decorative flags, poles and hardware, are also made in the USA.  There are a few items that are no longer available domestically and so we do have to use a few products constructed or printed elsewhere, or made in America of non-domestic fabrics.  We do try to use American made products whenever we possibly can. 


We carry top name brands such as Annin, Flagzone, Valley Forge, Eder, Custom Décor, Toland, Magnet Works® and others, which have a legacy of quality you can depend on.


How long will my outdoor flag last?


This question has no precise answer.  Flag wear depends on many factors such as wind, rain, pollution, sun exposure and other flying conditions.  These conditions vary with altitude, location, height of flagpole, etc.  The US government requires that their flags last at least 90 days.  Our United States flags meet or exceed these standards.  We have customers replace their flags every 4-6 months, and others whose flag lasts several or even many years.


You can extend the life of your flag by having several which are rotated. Wash your flag on gentle cycle with a mild detergent when it becomes soiled.  Be sure it is thoroughly dry before storing.  Check for fraying and re-hem at the first sign of wear. 


How do I dispose of my worn US flag?


Many local veterans groups offer flag retirement, as do some service organizations, fire companies and scout troops.  We will also be glad to retire your US flag, which we do in cooperation with our local Marine Corps League.  Just send your worn flag to us, or if you are nearby, drop off your flag anytime.  If you are ordering a replacement US flag, in the comment section of your order, request a prepaid return envelope to send your worn flag back to us for retirement.  Be sure to specify the size and fabric of the US flag to be retired so that we can calculate the return postage needed.


If you prefer to retire your own US flag, please do so in a dignified way, by burning privately, or by burial.


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 The Flag & Sign Place



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